 | from Jen Hubley
My friend Jeremy manages a coffeehouse in Seattle, arguably the US capital of coffeehouses. There are many things he likes about running a coffee house: free coffee, live music, and free coffee, mostly. One thing he doesn't like: explaining to new trainees that it's not appropriate to mock people who can't figure out how to order a large coffee.
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In the Spotlight | Deciphering the Local Coffeehouse Menu
When he told me this, I was skeptical. "Come on," I said. "I've tried to order a fancy drink at a place like yours. I KNOW everyone was laughing at me." He shook his head sadly at my ignorance. "Jen, the cornerstone of customer service is laughing behind people's backs."
| | How to Order Other Drinks
Just when you get the coffee-coffee down, here comes cider, tea and soda to mess things up. (BTW, in the coffeehouse, soda never means Coke or Pepsi.)
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You can also opt out of the whole coffeehouse experience entirely and just make coffee at home. Then you get to call it whatever you want.
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